Refund policy
Refund Policy
If your Cloudbound order isn’t for you, you have 30 days from the day it’s delivered to ask for a refund. This policy covers orders placed at cloudbound.store.
How to get a refund
- Email us at shopcloudbound@gmail.com within 30 days of delivery, with your order number.
- Include a photo of the item.
- Once we approve your request, we refund what you paid for the item to your original payment method.
You don’t need to send the item back.
What you get back
- You get back the amount you paid for each item, after any bundle savings or discount codes. For example, one pillow from a 2-pack is refunded at $42.50.
- You can refund one item or your whole order.
- Shipping charges aren’t refunded unless the item arrived damaged, defective or wrong.
Damaged, defective or wrong item
Email us within 30 days of delivery with a photo. We’ll send a replacement or give you a full refund, including shipping. You choose which.
Late or lost orders
Orders usually arrive in about 2 to 3 weeks, with tracking. If your tracking hasn’t updated in 10 days, or your order hasn’t arrived within 30 days of purchase, email us. We’ll send a replacement or give you a full refund.
Cancelling an order
Changed your mind before your order ships? Email us and we’ll cancel it and refund you in full.
Limits
- Refund requests made more than 30 days after delivery aren’t eligible.
- Change-of-mind refunds are limited to one order per customer or household. Damaged, defective and wrong items are always covered.
Refund timing
We send approved refunds within 2 business days. Your bank usually takes 5 to 10 business days to show the money in your account.
Questions
Email shopcloudbound@gmail.com. A real person reads every message.